System requirements

Windows

• Windows 10 or Windows 11, 64-bit.
• Not Windows in S mode, which only runs apps from the Microsoft Store.
• Not with Smart App Control turned on. Smart App Control is a Windows 11 setting that blocks apps from outside the Microsoft Store unless they carry a publisher’s digital signature. Most computers have it off. To check, open Windows Security → App & browser control → Smart App Control.

Mac

• macOS 12 Monterey or later.
• Tested on Macs with Apple silicon (M1 and later): the app works fully. It runs through Apple’s Rosetta, which most of these Macs already have. If yours doesn’t, macOS offers to install it the first time you open the app (this needs the internet once).

Both

• A USB-A port, the standard rectangular one. If your computer has only USB-C ports, use a USB-C to USB-A adapter.

Which way up: The drive has a small slide button on one side. With a port that lies flat, hold the drive with the slide button facing up and push it in gently. If it won’t go in, don’t force it: turn it over and try again.

Not supported

Chromebooks, iPads, tablets and phones.

The first time you open it

The first launch on each computer takes longer while the computer checks the app; after that it opens in a few seconds. Your computer may also ask you to confirm you want to open an app from a USB drive. The user manual walks you through it.

Not sure about your computer? Ask us before you buy.