Refund and warranty
In the unlikely event that the drive fails within 90 days, we replace it free of charge, including postage.
Revised 10.23.26
Before taking any action, including sending anything back, please contact us first at [email protected]. We will tell you what to do.
All sales are final
Because a license can’t be withdrawn once a drive has been delivered, we don’t offer refunds, except for an order we haven’t posted (below). A faulty drive is replaced free, as described next.
Faulty drives: 90 days, free replacement
Your drive is covered for defects for 90 days from the date it is delivered. If it arrives faulty, or stops working during those 90 days through a genuine fault (the drive itself fails, or the files on the drive become damaged on their own), we will send you a replacement drive free of charge, including postage.
Your replacement drive comes with a new license, for the same number of computers as your original. You will register your computers again the first time you use it. The replacement does not count as a yearly license reset.
What is not covered
- Physical damage: dropped, crushed, bent, or exposed to water or heat.
- Loss or theft.
- Damage caused by misuse, such as unplugging the drive while the app is open, or changing or deleting the files on it.
- Your own notes and work. Please keep a backup: in the app, open My Workspace, then My Work, make a backup, and save it somewhere other than the drive.
How to make a claim
Email [email protected] from the email address you ordered with (or, for a gift, as the person named on the license), and include:
- your license ID (it starts with LW-), and
- a short description of the problem.
A faulty drive may be returned, but you are not required to send it back. Please contact us before sending anything. We will ship your replacement as soon as the claim is confirmed.
Orders not yet posted
We post each order as soon as we can after payment. If we can’t post your order within 30 days, we’ll email you with a new date, and you may cancel for a full refund to your original payment method.
Your other rights
This warranty is in addition to the drive manufacturer’s own warranty. Nothing in this document limits any rights you have under consumer-protection law that cannot be excluded by agreement.
Before you buy, please check the system requirements. If you have a question, ask us first. The full terms are in the license agreement.