The LivingWordAppForensic Research Station

Questions and answers

The questions people ask most before they buy. Anything else, ask us.

Does it work on Windows or a Mac?

Both. The same drive holds the Windows version and the Mac version, and one license covers both: each computer counts once, whichever version it runs.

You need Windows 10 or 11 (64-bit), or a Mac with macOS 12 Monterey or later. Chromebooks, iPads, tablets and phones aren’t supported. Details are on the system requirements page.

Do I need the internet?

No. The LivingWordApp runs entirely from its drive. There’s no account to create, no sign-in and no subscription, and it works with no internet connection at all.

One exception: on a Mac with Apple silicon (M1 and later), the app runs through Apple’s Rosetta. Most of these Macs already have it; if yours doesn’t, the first launch asks to install it, which needs the internet once. The app has been tested on Apple silicon and works fully.

Is anything installed on my computer?

No. The app runs from the drive, and your notes, searches and settings are saved on the drive, so they go with you to each computer. Close the app before you unplug the drive.

How many computers can I use it on?

Two, or three if you add a third computer when you order ($30.00 per drive). Each computer registers by itself the first time you open the app on it.

The third computer can only be added with your order. Later, another computer would need another drive. How licenses work

What if I replace a computer?

If one of your computers is retired or replaced, we can reset your license once in any 12 months, free. Email [email protected] from the address you ordered with, with your license ID (it’s in the email sent when your drive shipped). We send a small reset file to save onto the drive; the app does the rest. Gift recipients can ask for a reset themselves.

Can I give it as a gift?

Yes. At checkout, mark your order as a gift and give the name of the person it’s for. Their name goes on the license, and they can ask for a license reset themselves. One name is used for every drive in an order, so to give drives to different people, place a separate order for each. Each drive is for the person it’s bought for and can’t be resold.

When should I order for Christmas?

Please order by 15 December 2026. Orders placed by then are posted in time to arrive for Christmas in the usual run of things. Delivery by USPS Media Mail is up to the Postal Service, so we can’t guarantee a delivery date.

How is it shipped, and what does it cost?

We ship within the United States by USPS Media Mail. Postage and handling is a flat $6.50 per order, however many drives you buy.

Every drive is prepared, licensed and packed by hand, and each order is posted as soon as we can after payment. Media Mail usually takes a few days to a little over a week once posted. We email your license ID and tracking number the day your order is posted. If we can’t post your order within 30 days, we’ll email you with a new date, and you may cancel for a full refund.

Which way up does the drive go in?

The drive has a small slide button on one side. With a port that lies flat, hold the drive with the slide button facing up and push it in gently. If it won’t go in, don’t force it: turn it over and try again.

The drive has the standard rectangular USB-A plug. If your computer has only USB-C ports, use a USB-C to USB-A adapter.

Are updates free?

Yes. Updates to version 1, including version 1.1 when it’s released, are free to every owner, whatever price they paid. We email a download link to the address you ordered with, or to an address you register with your license ID through our contact page.

Coming from an older Bible program?

If you used WORDsearch, QuickVerse, PC Study Bible, Power Bible CD or Online Bible for Mac, and it has stopped working, won’t install, or won’t run on a new computer, we’ve written a page for you on what will feel familiar in The LivingWordApp and what’s different:

Can I return it?

All sales are final. A faulty drive is replaced free within 90 days of delivery. Please check your computer against the system requirements before you buy, and ask us if you’re not sure. Refund and warranty

Still have a question? Ask us.