Privacy

Effective 10 October 2026.

The app

The app runs entirely from your drive and never connects to the internet. Nothing you read, search, or write in it is sent to us or to anyone else.

• Your work (notes, Sandbox sessions, the Scratchpad, saved settings) is stored on your drive. If you turn on the optional safety copy, a backup is also kept on that computer. It's off unless you turn it on.
• Your license is a file on the drive. To enforce the computer limit, the app records a scrambled code for each computer it's used on, instead of the computer's actual hardware identifiers. The code stays on the drive and is never sent to us.

This website

We don't use advertising on this website, and we don't sell or rent anyone's information.

• Hosting. The site is hosted by Cloudflare, which processes basic technical information such as IP addresses to deliver pages and protect the site from attacks.
• “Verify you are human.” The contact form and checkout use Cloudflare Turnstile, which checks signals from your browser to tell people from automated programs.
• Visit counts. We use Metricool to count visits to this website and see which pages are read. It doesn’t use cookies, doesn’t store anything on your device, and doesn’t collect your name or payment details. You can opt out of it; see Cookies and your choices.
• Your browser. The site remembers your cart and your “Larger text” choice in your own browser’s storage. That information stays on your device, and we can’t see it.

Cookies and your choices

This website doesn’t use advertising or tracking cookies.

• Visit counting (Metricool) uses no cookies. It sends us anonymous counts of which pages are visited. Metricool sees your IP address while counting a visit but doesn’t keep it.
• Your browser’s storage keeps your cart, your “Larger text” choice, and your choice about visit counting. It stays on your device, we can’t see it, and the site needs it to work as you’d expect.
• Cloudflare, which hosts the site and runs the “Verify you are human” check, may store small pieces of information in your browser that are needed to protect the site from attacks and automated programs.
• Stripe’s checkout page is on Stripe’s own website and uses Stripe’s cookies, as described in Stripe’s cookie policy.

To opt out of visit counting, choose “Opt out of visit counting” in the notice at the top of the site, or choose Cookie settings at the bottom of any page. Your choice is kept in your browser, so it applies on this device and browser. If your browser sends a Global Privacy Control signal, we treat it as opting out, and visit counting stays off.

When you contact us

The contact form sends us your name, email address, the topic you choose, and your message. It’s delivered to our inbox by an email service called Resend. We use it only to reply to you and to help with your order or license.

When you place an order

Payments are handled by Stripe. We never see or store your full card or bank details. Stripe gives us what we need to fulfil your order: your name, email address, shipping address, what you bought, the amount paid, and, for a gift, the name you give for the license. Stripe also emails your receipt.

We use this information to ship your drive, to set up your license for the number of computers you chose, to check license reset requests against the email address you ordered with, to honor your warranty, and to keep the records required for accounting and taxes. Your address appears on the package we send, which is carried by the U.S. Postal Service.

For each drive we keep a record of its license ID, the order it belongs to, and the date and reason of any license reset.

Update emails

Updates to version 1 of the app are free. When one is ready, we email a download link to the address used for the order. If the drive was a gift, or your address has changed, you can register an address for update emails by sending us your license ID through our contact page. We keep that address with your license record, use it only for update emails and replies about your license, and delete it on request or under “How long we keep it” below. Every update email says how to stop receiving them.

Who else handles your information

We share information only with the services we rely on to run The LivingWordApp, and only for that purpose:

• Stripe, for payments: Stripe’s privacy policy
• Cloudflare, for hosting and the human check: Cloudflare’s privacy policy
• Metricool, for counting website visits: Metricool’s privacy policy
• Resend, for delivering contact-form messages: Resend’s privacy policy

We may also disclose information if the law requires it.

How long we keep it

We keep personal information, including order records, license records linked to your name or email address, and messages you send us, for three years from your last order or message. After that we delete it. We may keep records that don’t identify you for longer, such as a drive’s license ID and our total sales figures.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. We’ll do so, except for records we’re required to keep by law. To make a request, contact us from the email address you used with us.

Children

This website isn’t directed to children under 13, and we don’t knowingly collect information from them. If you believe a child has sent us information, contact us and we’ll delete it.

Changes to this page

If we change how we handle information, we’ll update this page and its effective date.

Contact

TheLivingWordApp LLC, 1870 The Exchange SE, Ste 220 #113074, Atlanta, GA 30339-2171, United States. Questions about privacy are welcome through the contact page.